AudibleHeaT LLC Privacy Policy
 

1. Introduction

AudibleHeaT LLC (“AudibleHeaT,” “we,” “our,” or “us”) is a multi-source, all-inclusive music production company and recording studio based in Portsmouth, Virginia. We are committed to protecting the privacy and security of our clients, partners, artists, and site visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information across all interactions with AudibleHeaT, including our website, booking platform, social media channels, in-studio services, and SMS communications.

2. Information We Collect

We may collect the following types of information from you, either directly or automatically:

a. Personal Information

• Name, email address, phone number, and address

• Emergency contact information (for sessions or contracts)

• Payment details (processed through secure third-party services)

• Social media handles (if voluntarily provided)

b. Studio and Service Use Information

• Session bookings, project preferences, and service selections

• Artist/producer preferences and working history

• Audio files, recordings, and production notes associated with your projects

c. Technical and Usage Data

• IP address, device type, operating system, browser type

• Pages visited and usage logs from our website and calendar system

• Session video footage (from security cameras, if applicable)

d. Voluntary Submissions

• Testimonials, reviews, surveys, or any feedback submitted

• Content uploaded or created within our services

e. Mobile Communications Data

• Phone number used to opt in to SMS

• Message delivery and interaction logs (opt-in status, replies like STOP or HELP)

3. How We Use Your Information

We use your data to provide the highest quality experience across all AudibleHeaT services, including:

• Scheduling sessions and maintaining studio operations

• Communicating updates, reminders, or changes to appointments

• Delivering purchased or leased content (e.g. beats, mixdowns)

• Sending transactional SMS such as appointment reminders, order alerts, account notices, or promotional messages (if opted in)

• Internal analytics to improve offerings and business decisions

• Ensuring safety and compliance with legal obligations

• Maintaining artist and producer databases and licensing agreements

4. SMS Terms of Service

By opting into SMS from a web form or other medium, you agree to receive text messages from AudibleHeaT. This includes messages for appointment reminders, account updates, promotional opportunities, booking confirmations, and other transactional or informative content.

• Message frequency may vary.

• Message and data rates may apply.

• Reply STOP at any time to opt out.

• Reply HELP for assistance or visit www.audibleheat.com.

• To review this policy, visit: www.audibleheat.com/privacy-terms

• Terms of Service: [Insert Terms URL here]

We do not share your mobile number with third parties for their marketing purposes. Message data is used strictly to provide and maintain services, ensure compliance, and troubleshoot as necessary.

5. How We Share Your Information

We do not sell your personal data. However, we may share it under the following circumstances:

• Third-Party Services: Payment processors, cloud storage, SMS gateway services, and booking platforms

• Legal Compliance: If required to comply with legal obligations or law enforcement

• Internal Access: Authorized staff or affiliate contractors as needed

• Audio/Media Distribution: With your consent, for promotion or licensing

6. Data Security

We use industry-standard safeguards, including:

• Password-protected systems and encrypted payment tools

• Physical studio monitoring through cameras in common areas

• Strict access controls to files and client data

However, no system is fully immune to breaches. We continually review and improve our security practices.

7. Your Rights and Choices

You may:

• Request access to or deletion of your data

• Unsubscribe from marketing emails

• Withdraw consent for session footage or marketing use

• Opt out of SMS by replying STOP at any time

To exercise your rights, email info@audibleheat.com

8. Data Retention

We keep data only as long as necessary to fulfill legal, contractual, or project needs. You may request deletion of non-essential data at any time.

9. Children’s Privacy

We do not knowingly collect data from individuals under 13 without parental consent.

10. Surveillance Notice

Security cameras are active in hallways, control rooms, and public areas for safety. No recording takes place in private or sensitive locations. Footage is not shared unless required for legal or internal review purposes.

11. Changes to This Policy

We reserve the right to update this policy. Any material changes will be posted on our site and, if appropriate, communicated directly to users.

12. Contact

AudibleHeaT LLC
604 ½ High Street, Suite 400
Portsmouth, VA 23704
Email: info@audibleheat.com
Phone: (757) 828-4236
Website: www.audibleheat.com